Returns & Refunds

Before returning or replacing an item, please read through our return policies, to make sure your purchased item is eligible for return.

 

Return Policy

 

1. If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window (3 calendar days). Your product may be eligible for refund or replacement depending on the product category and condition.

2. Please note that some products are not eligible for a return if the product is "No longer needed"

3. For device related issues after usage or the expiration of the return window (3 calendar days from the delivery date), we will refer you to the brand warranty center (if applicable).


NOTE:

 You have 3 calendar days from the day you receive your purchased product, to inform pick4less support team to initiate your return. Unfortunately, we will not accept returns past 3 days of your product delivery, or if you do not have the original copy of the Customer Copy Invoice. If the nature of your complaint refers to damages, we advise you to check if your product has a warranty.


How to return ?

 

Communicating with us by pick4less website or By calling Our Customer Service on +8809609004000 (Our Customer service will explain the full procedure and a delivery man will be sent to your location to pick up the product)

 

Confirm that your product is eligible for return from our Customer service. We will explain to you the return procedure, and arrange a pick-up. Please be prepared to give the following information when you call Customer Service:

 

1. Your order number.

2. The reason for the return.

3. The original copy of the Customer Copy of the Invoice

4. The method of the return/replacement that you would prefer and the necessary information associated.

5. Where and when the product should be picked-up.

 

NOTE:

 For pickups, we will send our delivery man for picking up the product. In an event where you have failed to handover the product to us customer needs to deliver the product by their own or we will cancel your request for return, replacement or refund.

The product shall no longer be considered for return. Instead, if requested again, the product shall be treated under vendor Warranty Policy (If any)for servicing only.

 


Conditions for Returns

 

  • Damage / Defective (As per brand policy)
  • Not as advertised
  • Wrong item delivered
  • Missing parts / items
  • Change of mind
  • Signs of usage
  • Doubts on the authenticity
  • Product is expired


1. The product must include the original tags, user manual, warranty cards and accessories (If any).

2. The product must be returned in the original and undamaged manufacturer packaging / box. Do not put tape or stickers on the manufacturer's box.

3. The product must be unused and without any flaws. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

4. If your return is invalid, then we will call you to explain the issue and send the item back to you. We will arrange the delivery of the item. You can still avail warranty if you have.

Refunds Policy

In Case of Prepayment:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Remarks:

  • Once your return arrives at one our warehouses, return specialist will inspect the shipment, normally within one day and a credit will be applied to the payment method used on the original order.
  • Please Note: Some credit cards may take an additional 2-10 days for the credit to show on your account so allow as much as 14 days for the credit to be applied.

In Case of Cash on Delivery (COD):

Our customer service will contact with you. You are entitled to get a No Questions Asked (NQA) privilege as a valuable client. If you feel its taking time to respond simply take an extra effort to call the customer service hotline +8809609004000