Return and Refund Policy

Return and Refund Policy of Pick4less

 

Policy for Advance Payment (Mobile Banking, Credit/ Debit Card)


  1. If any product is out of stock, customers will get a refund. In that case, the money will be refunded using the medium through which the customer made the payment.
  2. If the delivery is not completed within the promised time and the customer wants to cancel the order for this reason, the advance payment paid by the customer will be refunded. (In this case, political instability, natural disasters, or any unforeseen circumstances will be considered the reasons for the delay in delivery of goods).
  3. Though Pick4less always tries to deliver quality products to the customer's doorstep, the customer is requested to check the product thoroughly before accepting it. If any product is damaged during delivery, the customer will be able to return the product immediately. In that case, customer will get refund.
  4. If wrong product has been delivered and pick4less fails to replace the product, the advance payment received by pick4less will be refunded.
  5. Refund process may take a maximum of 15 working days.
  6. Refunds can be made to the customer's bKash account / bank account.
  7. In case of receiving cash directly, customers have to come to the designated office of Pick4less with necessary documents / evidence.

 

Policy for COD and Advance Payment of Delivery Charge

  1. In some cases, the customer may have to pay advance delivery charge. Pick4less will not be obliged to refund the customer's advance delivery charge if the customer does not accept the product or cancel the order.
  2. If any product delivered to the customer is defective or wrong product is sent, Pick4less will pay for the next delivery charge. The customer does not have to pay the delivery charges twice.

 

Replacement Policy

  1. Once the product is being acknowledged by customer, no complaint or refund claim will be accepted.
  2. The customers are requested to check their products carefully while delivering the products.
  3. It is being requested to return the damaged products to the carrier without accepting it and also to inform pick4less by phone call (01711295005/09609004000) immediately.
  4. If any product is found to be damaged or obsolete during the delivery of the product, the customer will get new one.
  5. Customer may have to wait a maximum of 12 (twelve) working days for replacement.
  6. After use or after the end of the return policy period, If any products orher than the Bengal’s product has brand warranty or sellers warranty customer has to contact with the respective service center or seller of that brand.
  7. In case of defective or wrong product, the right product will be delivered within the next 7 working days.

 

Return Policy for Bengal Furniture

Cabinets, wardrobes, well-cabinets, fridges, chairs-tables are being specially requested to be looked at carefully while delivering. Even then, if you can show a suitable reason, it will be replaced. Below mentioned products will be replaced:

  1. Defective product
  2. Incomplete product (missing parts)
  3. Wrong product

Customers have to Request to replace the product by calling or inboxing on Pick4less Facebook page within 24 hours after receiving the product.

In this case the conditions are:

  1. Applicable only for Bengal’s furniture.
  2. The product must be unused.
  3. Change of mind / choice is not acceptable.
  4. Request a replacement within 24 hours of receiving the product by calling or inboxing on the Pick4less Facebook page.
  5. The product must have the original level, tag, box or user manual (if any).
  6. Only applicable for almirah, wardrobes, shoe-cabinets, fridges, and chairs-tables.

Note: If the product is out of stock at the moment of delivery replacement process may be delayed. Refunds and return issues may be transferred from Pickf4ess's Customer Service Department to another department. Then that department may contact with the respective custom